Friday, August 7, 2015

Further Consumer Bureau Row Caused By Credit Card Hotline

By Cornelius Nunev


The Con-sumer Financial Protection Bureau has been an issue of major contention, and the credit card complaint hotline is the latest part of the CFPB which is causing a row. The hotline would take grievances and other information directly from consumers. The agency would compile the in-formation and choose to act when appropriate. That said, since the CFPB hasn't disclosed how it proposes to investigate the data, and that is partially why banks want the data restricted. This would help keep all pay day loan information private.

Crowdsourcing a thing of penalties for card corporations

The latest issue of contention regarding the beleaguered Consumer Financial Protection Bureau is a credit card hotline that would be used to get com-plaints about credit card issuers from customers, according to Daily Finance. The Bureau would take the infor-mation customers call in with reporting a company and give it to the states. Essentially, the complaint system would be crowdsourcing; the information would come straight from the individuals. Then, government officials would get the complaints and fine card issuers. They would not even try to determine what the issue was first. Most banks and card is-suers are hoping to keep the grievances private. That means the information would stay between the bank, the government agency and the person who complained rather than having a public database.

Banks want flow of data stemmed

The idea behind making the data private is that it restricts the flow of raw data, which can be unfairly biased against banks. Right now, the complaint line will start with the Consumer Financial Protection Bu-reau. This is expected to happen on July 21. The line is set up so the information could be seen by any person who wants to see it. That means complaint data can easily be accessed. Though it may seem that banks and card issuers want to keep this data from the public to keep everybody from seeing the dishonest practices they engage in, there's a fair point to consider; a lot of people are apt to complain about fees regardless of whether those fees were fairly levied. A way to get infor-mation straight from the public is certainly admirable, however without restraint it can effortlessly be used inappropriately.

What the future holds

The job of the Consumer Financial Protection Bureau is to monitor every little thing involving consumer credit. This consists of debit cards, credit cards, payday loans and mortgages. One organization with all that control has started debate. Congress has fought about this continuously. Three different bills were recently intro-duced to limit the bureau, according to Reuters, two of which concern who is in charge. With one bill, a director would be required before the Consumer Financial Protection Bureau could get to work. Another would make it so a five member panel would replace the one director. Congressional Republicans have made it clear they are not in favor of Warren, the adviser to the White House who's assisting in getting the bureau ready for operation. The bureau may not really start in July as anticipated.




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